SELAVI Warsaw
SELAVI Warsaw is a place where the team has set itself a tough task. SELAVI Warsaw operates 7 days a week and goes out to customers with many offerings, including lunch services, evening service and weekend events with DJs on Fridays and Saturdays, the restaurant faced challenges in managing reservations efficiently. To improve customer service and optimize table allocation, SELAVI Warsaw decided to implement an online reservation system with prepaid capabilities.
Challenge:
SELAVI Warsaw encountered several challenges in managing reservations across its diverse service offerings. These challenges included manual booking processes, difficulty managing capacity during peak hours, and limited insight into patio availability during the summer season.
The solution:
To address these challenges, SELAVI Warsaw partnered with townely.com to implement an online reservation system that met the needs of the entire team, from waiters to bartenders, kitchens to senior managers.
Implementation:
Online booking platform: SELAVI Warsaw launched a user-friendly online booking platform accessible via a website, mobile app and social media. The platform allowed customers to select their preferred meal option (lunch, evening service or night events) and choose their desired date and time.
Dynamic Availability: The reservation system included a dynamic availability feature that updated in real time based on the number of restaurant seats and hours of operation for each service offering. This allowed customers to see exact availability and make informed reservations.
Patio reservation management: During the summer season, when the restaurant opened its patio for meals and events, the online reservation system included a special section for booking patio tables. Customers could choose patio seating based on availability and their preferences.
Prepayment for late-night events: To alleviate the issue of absenteeism at late-night events, the reservation system allowed customers to pre-pay during the booking process. This ensured customer engagement and facilitated smoother entry to events.
Results:
Improved table allocation: The implementation of an online reservation system enabled SELAVI Warsaw to optimize the allocation of tables across its various service offerings. The system provided a clear overview of available tables, enabling efficient seating arrangements and reducing wait times.
Improved capacity management: With real-time availability updates, the restaurant was able to better manage capacity during peak hours and ensure a smooth flow of customers throughout the day. This helped prevent overbooking and improved overall operational efficiency.
Streamlined patio reservations: A dedicated patio reservation section on the online platform made it easier to make reservations for customers interested in dining outdoors. It has also allowed the restaurant to maximize the use of patio space.
Improved customer satisfaction: The convenience of making reservations online and the transparency of availability led to increased customer satisfaction. Customers appreciated the ease of securing a table for their chosen service and reduced wait times.
Reduction in absenteeism: The inclusion of a prepayment option for late-night events has significantly reduced the number of absences. Customers who prepaid were more likely to attend events, increasing revenue generation and optimizing event capacity.
Conclusions:
By implementing an online reservation system tailored to a diverse range of services, SELAVI Warsaw has successfully streamlined its reservation management processes. The system streamlined table assignments, improved capacity management, facilitated patio reservations and reduced absenteeism at late-night events. As a result, SELAVI Warsaw has achieved higher levels of customer satisfaction, increased revenue and optimized operational efficiency for lunch, evening services and late-night events.
Join the ranks of satisfied customers.