Have a question? See the most common answers.

For restaurants, the system is ready in 48 hours without online payments and in up to 7 days with them. Music clubs, cocktail bars, and bowling alleys take the same time. We set up the phone system in 2–4 weeks, depending on your current provider.

Yes. You can start with a 14-day free trial.

Plans start at $119 per month excl. VAT: Starter gives you any one module, Plus any five modules, and Prime all modules. You pay for your subscription in advance, month by month.

Our contracts have no fixed term. For the phone system, the contract runs for 24 months.

Yes. The solutions can work on their own or together — you add more modules when your business needs them.

Townely has its own mobile POS system for servers, the kitchen, and the bar, and it can also extend the system you already use.

Guests book on your website, on Facebook and Instagram, and through your Google Business Profile. Online, phone, and walk-in reservations all go into one calendar.

Payments are handled by PayU: cards, bank transfers, BLIK, and international transfers. Once your account is verified, the funds go to your PayU account — you withdraw them manually or automatically, and you issue refunds yourself in the panel.

All of them: Townely runs in the browser on laptops, desktops, and Android or iOS phones.

No. All it takes is a phone and a QR code on the table: the guest scans the code, browses the menu, splits the bill, adds a tip, and pays.

In three ways: everyone pays for the items they choose, the bill is split into equal parts, or a guest enters any amount.

You update the menu yourself, with no reprinting, and adding a new menu is easy.

Yes, with the Table Booking module, which you can choose in any plan. Payments are handled by PayU, and the funds go to your PayU account. Before you set your rules, read how a deposit differs from an advance payment.

Yes. Every reservation and every change sends a message to the guest and to your staff, by email and SMS.

Any smartphone or tablet with internet access. No dedicated devices needed.

Any time, without waiting for the day of the event.

Around the clock, 7 days a week, on your venue's number. It handles many calls at the same time.

It schedules a time, confirms a visit, or handles a change. The information goes straight into the reservation system.

Since August 2, 2026, Article 50 of the AI Act requires it.

No. Concierge AI works with your current inbox.

From a knowledge base we fill in during onboarding: rooms, menus, packages, prices and reservation policies.

Concierge AI doesn't guess. It forwards the email to the manager along with a summary of the case.

Yes. In draft-for-approval mode, every reply waits for your approval.

No. The driver app runs on Android and iOS phones.

Yes. Orders from delivery platforms, by phone and from your venue's website all appear in one place.

By the zone the order is going to: each zone has its own fee, minimum order value and free-delivery threshold.

Yes. With dispatch, you assign runs to drivers across several venues from one dashboard.

No. The card goes into Apple Wallet or Google Wallet, which are already built into the phone.

They scan a QR code at the counter or open a link, for example from the venue's website or a message.

Any you like: a free item, a dessert or a discount. The program can count stamps, points or tiers.

Yes. A chain can have a shared card, with stamps added at every location.

Yes. The ordering site runs on your domain, in your venue's colors.

Yes, under your venue's name and logo.

Yes. Together with the Delivery module, you see platform orders and orders from your own website in one dashboard.

A QR code on flyers, tables and receipts, points for orders from the Loyalty module, and offers in notifications.

No. You connect KSeF once in the Townely dashboard, and from then on we fetch supplier invoices in the background. You never have to open an XML file.

Invoices from foreign suppliers, bills and receipts go to your invoice email address, or you take a photo of them, and AI reads the data.

No. Invoices & Costs organizes invoices, keeps track of payments and shows your costs, and your accountant gets a complete set of documents to book.

Yes. Every invoice goes to the right venue, and a group with several companies connects KSeF for each of them.

On any day of the month, your staff can access money they've already earned, up to the wages they've worked for. Integration with your HR and payroll software automates the settlement.

If the producer requests it, Townely handles delivery with DHL, InPost, and DPD on an agreed schedule.

In the Resource center: the blog, customer stories, calculators, and a glossary.

An online session with screen sharing is usually enough. On-site training at your venue is arranged individually.

You'll find answers in the Townely help center, and our consultants answer questions by phone and email.