The server takes the order
At the table
On a mobile device, right at the table.
Point of Sale. Your whole floor in one system.
A mobile ordering system for servers, kitchen and bar — connected to inventory, QR payments and Townely reports.
By the numbers
A faster floor, shorter waits.
+56%
faster guest service
+24%
faster table turnover
8 min
faster order turnaround
+13%
higher average order value
Results depend on the implementation and the type of venue.
Benefits
Less running around, more hospitality.
Servers take orders on a mobile device, and you see sales, inventory and team activity in one dashboard.
Orders straight from the table
The server takes the order tableside, without walking back to a POS station.
Inventory under control
The POS system works together with inventory, so it's easier to stay on top of stock levels and deliveries.
Reports and team
Reports and statistics, accounting tools and team management in one place.
How it works
From order to payment with no unnecessary steps.
Servers, the kitchen and the bar work from the same information, and guests pay the way they like.
The kitchen and bar get the order
Station by station
Each station sees what it needs to prepare.
The guest pays their way
With the server or via QR
With the server or by phone via QR Order & Payment.
Features
Everything your floor, kitchen and bar need.
The POS works on its own or together with other Townely modules.
Floor, bar and kitchen
- Mobile orderingThe server takes the order at the table on a phone or tablet, and the kitchen and bar get it instantly.
- Dine-in, takeout and pickupOne POS for table service, takeout and pickup sales.
- Live floor planDraw your rooms, zones and fixed elements, and the plan shows open bills, server calls and bill requests. When guests leave, a single tap closes the table for the next party.
- Two brands, one floorTwo concepts in one venue share the tables, while each one's sales are counted separately.
- Kitchen Display SystemA screen in the kitchen and at the bar instead of paper tickets, with the prep time for every dish.
- Dish photos for the kitchenThe kitchen display can show photos of dishes, which helps cooks who don't know the menu names well.
- Kitchen names for dishesThe kitchen sees dishes under the names the cooks use, while guests see the names on the menu.
- No new order gets missedAn online order keeps ringing on the tablet until someone accepts it, or it's accepted automatically.
- Prep order and timingThe kitchen sees what to make first and how much time is left before each order goes out.
- Course order and notesThe server sets what goes out first and adds changes to dishes, such as “no onions.”
- Call a serverGuests can call staff over through the app.
- Delivery platform ordersOrders from delivery platforms go into the same system as dine-in orders.
Bills and payments
- Splitting the billSplit a bill between guests and pay it with several payment methods.
- QR paymentsGuests pay by phone at the table with QR Order & Payment.
- Virtual fiscal registerBuilt-in fiscalization: a printed receipt or an e-receipt sent by email.
- Invoices and KSeFInvoices issued in the system and sent to KSeF, Poland's national e-invoicing system.
- Discounts and promo codesDiscounts on the bill and promo codes for guests.
- Kitchen tickets and receiptsPrinted tickets for the kitchen and bar, and receipts for guests.
- RefundsFull or partial refunds to the guest's card, straight from the app.
POS at the counter
- POS on a terminal or in the browserA full POS on an Android terminal or on a regular computer.
- Customer displayA second screen shows the guest's cart live, and in self-service mode guests place the order themselves.
- All channels in one POSWalk-ins, phone orders, pickup and delivery in one place, with a single order history across the floor, website and app.
- Phone ordersCustomer profiles with saved addresses, the exact delivery fee before the order is accepted, and payment on delivery.
- Orders for laterPickup or delivery at a specific time.
- Hold and resumePut a sale on hold and finish it a moment later, for example when the guest is still adding items.
- Scanner and printersA barcode scanner and several ticket printers, each for its own station.
- Cash drawer under controlA button to open the drawer, and every no-sale opening goes into the log.
Team and permissions
- A personal PIN for everyoneA shared POS, but everyone logs in with their own PIN, and the POS locks automatically.
- Role-based permissionsFor each action, you decide: allowed, allowed with a manager PIN, or not allowed.
- Manager PINCancellations, discounts, voids and refunds can require a manager PIN.
- Activity logSee who did what, and when, on every order.
- Protected guest dataGuests' phone numbers and email addresses stay hidden and are revealed only when needed.
- New staff member in a minuteInvite staff with a link, and staff in multi-venue groups can work at several venues from one account.
Complaints
- Complaints logged on the orderRecord what went wrong and what it cost, straight from the order.
- History on the guest profilePast complaints show up on the guest profile, and the kitchen ticket reminds the cooks to take extra care with that guest's order.
- Cost of complaintsTotal discounts and refunds, guest by guest. Only your team can see the log.
Management
- Inventory and food costIngredients are deducted from stock based on recipes, and the system calculates food cost and margin and warns you about price changes.
- Reports and dashboardsLive sales, day-by-day revenue, best-selling dishes and team performance.
- True timingsMedian prep and delivery times instead of averages that blur the picture.
- Peak hoursThe busiest hours and days, broken down by service period.
- Orders left openA report catches orders that nobody closed.
- Shift and end-of-day closeShift and daily reports when you close out the POS.
- Team working hoursHours worked are recorded in the same system.
- Accounting and HR toolsAccounting tools and team management in one system.
Questions
Frequently asked questions about Point of Sale.
Do I need special hardware?
No. Townely runs in the browser, so the devices you already have will do: a laptop, a desktop computer or an Android or iOS phone.
Can I keep my current POS system?
Townely can extend the system you already use.
Which plan includes the POS system?
Point of Sale includes inventory, accounting tools and team management. It's available in every plan: choose Point of Sale as your only module on the Starter plan or as one of five on the Plus plan. The Prime plan includes all modules. See pricing.
Who it's for
Works well in venues like these.
One ecosystem
Connects with the rest of Townely.
Solutions can work on their own or together — roll out more modules when your business needs them.
Resources
Guides for this module.
Floor and kitchenNo more paper tickets: how a kitchen display gets dishes out fasterPaper tickets get lost, get wet and get mixed up at peak hours. An order screen keeps the kitchen and bar organized. We explain how it works and how to set it up right.3 min readStrategyOne system instead of six: what tool chaos costs your venueReservations in a notebook, orders on paper tickets, the phone in the manager's pocket, the staff schedule in a spreadsheet, suppliers on a messaging app. Work out how much time re-entering data eats up, and decide where to start cleaning up.3 min read
Ready for a change?