An order comes in
Phone, website, platform
Every order lands in the dashboard with its address, zone and delivery time.
Delivery. All your deliveries on one map.
Delivery orders by phone, from your venue's website and from delivery platforms land in one dashboard. You assign them to drivers, keep an eye on delivery zones and times, and drivers handle their runs in a phone app.
Before and after
Delivery without tablets, paper slips or shouting across the kitchen.
Orders from many sources
Instead of several platform tablets and a notepad by the phone — all orders in one view.
Assigning runs
Instead of calling out for drivers — a run assigned in the dashboard shows up on their phones right away.
Delivery fee
Instead of guesswork — the fee and minimum order are set by the zone the order is going to.
End-of-shift settlement
Instead of counting cash on a scrap of paper — a shift report with every run and every payment.
Features
Everything delivery needs.
- All orders on one mapPhone, website and platform orders appear on the map, with the address and the time promised to the guest.
- Routes and batchingThe system suggests the delivery sequence and combines orders from the same area into one run.
- Delivery zonesEach zone has its own fee, minimum order value and free-delivery threshold, applied automatically based on the address.
- Driver appRun list, navigation to the address and a route summary on the driver's phone, on Android and iOS.
- DispatchAssign runs to drivers from one dashboard, even across several venues at once.
- Driver settlementCash and card payments recorded for every run, plus an end-of-shift report.
- Caller IDWhen a regular customer calls, you see their details and address before you pick up.
- Platform ordersOrders from delivery platforms land in the same dashboard, and status updates go back to the platform.
- Your own online orderingOrders through your venue's website with no middleman commission, and customer data in your own database.
- Virtual restaurantsSeveral delivery brands from one kitchen, each with its own menu and reports.
- Order status for guestsGuests track their order and get notifications, and the venue can send SMS campaigns.
How it works
From the phone call to the guest's door.
The kitchen prepares it
Kitchen and POS
The kitchen sees the order on screen, and the POS adds the zone fee.
The driver heads out
Driver app
The run goes to the driver along with the address and route.
The guest gets the order
Status and settlement
The guest sees where the order is, and the payment goes into the shift report.
Drivers and guests
Every run under control, from kitchen to door.
- Proof of deliveryThe driver takes a photo or collects a signature at the guest's door.
- Live trackingThe guest gets an SMS with a link and sees the driver on the map.
- SMS with your venue's nameConfirmation, ready for pickup, driver on the way and driver nearby, with your venue's name as the sender.
- Your choice of navigationDrivers navigate with Waze or any other app they use every day.
- Driver hours and ratesDrivers clock in and out at the venue, and pay is calculated from an hourly rate plus a per-run rate.
- Driver earningsAn earnings summary for each driver by day, week and month.
- Driver performanceDelivery times and number of runs for each driver.
- Stuck deliveriesOne place to fix the problem: reassign the driver, contact the guest or issue a refund.
- Takeout or deliverySwitch a takeout order to delivery and back, even after it's been placed.
Questions
Frequently asked questions about Delivery.
Do drivers need special devices?
No. The driver app runs on Android and iOS phones.
Will platform orders show up in the same dashboard?
Yes. Orders from delivery platforms, by phone and from your venue's website all appear in one place.
How is the delivery fee calculated?
By the zone the order is going to: each zone has its own fee, minimum order value and free-delivery threshold.
Can Delivery handle several venues?
Yes. With dispatch, you assign runs to drivers across several venues from one dashboard.
Which plan includes Delivery?
Every plan: you can choose Delivery as the single module on the Starter plan or as one of five on the Plus plan. The Prime plan includes all modules. See pricing.
Who it's for
Works well in venues like these.
One ecosystem
Connects with the rest of Townely.
Solutions can work on their own or together — roll out more modules when your business needs them.
Resources
Guides for this module.
Floor and kitchenNo more paper tickets: how a kitchen display gets dishes out fasterPaper tickets get lost, get wet and get mixed up at peak hours. An order screen keeps the kitchen and bar organized. We explain how it works and how to set it up right.3 min readStrategyOne system instead of six: what tool chaos costs your venueReservations in a notebook, orders on paper tickets, the phone in the manager's pocket, the staff schedule in a spreadsheet, suppliers on a messaging app. Work out how much time re-entering data eats up, and decide where to start cleaning up.3 min read
Ready for a change?