The guest picks a date and time
From any channel
A reservation can come in from any integrated channel.
Table Booking. Table and VIP booth reservations in one calendar.
Intuitive software for managing table and VIP booth reservations, prepayments and confirmations — tailored to your venue's branding and the way you work.
Benefits
Turn your online presence into real sales.
All reservations in one place
Handle online, phone and walk-in reservations in one calendar.
Integration with communication channels
Connect Google, Facebook, Instagram, email and other sources.
A better guest experience
Prepayments and automatic confirmations reduce the number of empty tables.
How it works
One path from reservation to visit.
The system handles the prepayment
Prepayment
Prepayments flow into one organized process.
Your team manages the visit
On any device
Staff see up-to-date information on any device.
On the floor
Reservation queue and floor view.
- Reservation queueNew online reservations wait in a queue. You accept them with one click or decline them with a short note to the guest.
- Floor viewAfter accepting, you pick a table on the floor plan. Colors show which tables are free.
- Decline with an alternativeWhen the room is full, you can offer the guest other available times in your reply.
- Each room, its own rulesEach venue has its own floor plan and its own tables, including the ones you combine for larger groups.
Prepayments and notifications
Fewer empty tables, without calling guests.
- Payments via PayUCards, bank transfers, BLIK and international transfers. The money goes to your PayU account, and you withdraw it whenever you like.
- Automatic notificationsEvery booking and every change sends an email or SMS to the guest and to your staff.
Customers
What restaurants say.
“After implementing Townely's software, we sped up customer service by 30% and significantly increased our revenue.”
Reservations
Rules that watch over the room for you.
- Website widgetThe reservation form on your venue's website shows available times live.
- WaitlistWalk-in guests wait on the list, and staff call them when a table frees up.
- Buffer between reservationsTime to clear and reset the table before the next guests arrive.
- Party size rulesTables are matched to the number of guests, and reservations that are too large are not offered at all.
- Service periodsLunch and dinner on the same day, each with its own hours and rules.
- Pre-orders with reservationsGuests order dishes in advance, and rescheduling doesn't cancel their order.
- Walk-in-only tablesMark areas like the bar or the terrace as seating for walk-in guests only.
- Reservation statisticsNumber of reservations, no-shows and room occupancy over time.
Questions
Frequently asked questions about Table Booking.
Where do reservations come from?
From your website, Facebook, Instagram and your Google Business Profile, as well as by phone, by email and from walk-in guests. They all go into one calendar.
Can I take prepayments?
Yes, in every plan. Payments are handled by PayU: cards, bank transfers, BLIK and international transfers.
Which plan includes Table Booking?
It's available in every plan: you can choose Table Booking as the only module in the Starter plan or as one of five in the Plus plan. The Prime plan includes all modules. See pricing.
Who it's for
Works well in venues like these.
One ecosystem
Connects with the rest of Townely.
Solutions can work on their own or together — roll out more modules when your business needs them.
Resources
Guides for this module.
ReservationsRestaurant no-shows: 9 ways to avoid empty tablesA guest makes a reservation, doesn't show up and doesn't cancel. The table sits empty at prime time. We've rounded up ways to cut down on nights like these, from confirmations to prepayments.4 min readReservationsDeposit, advance payment or prepayment? How to charge for reservationsPrepayment protects you from empty tables, but the word you use in your reservation policy matters. We explain the differences and show you how to set rules for tables, VIP booths and tickets.3 min read
Ready for a change?