La Maddalena: 30% faster service, with AI confirming reservations

Restaurant · Wrocław

La Maddalena, a restaurant in Wrocław, runs on the Townely reservation system, and a virtual AI employee has taken over confirming visits. The result: faster guest service and a 94% success rate in calls handled by AI.

At a glance

Key facts.

30%

faster guest service after implementing Townely

94%

AI success rate in completed calls with guests

Figures provided by La Maddalena. Results depend on how Townely is implemented and on the type of venue.

Venue

La Maddalena restaurant, Wrocław

Modules

Table Booking and Voice AI

Key result

30% faster guest service and noticeably higher revenue

The story

The solution

The restaurant's reservations go into a single Townely calendar. A virtual AI employee calls guests to confirm their visit, and the outcome of the call updates the reservation status in the calendar right away. The team doesn't have to call guests themselves, and the calendar shows which reservations are confirmed.

“Since rolling out AI that confirms reservations, we've had a 94% success rate on completed calls with our guests.”

Results

Faster service: after implementing Townely, guest service sped up by 30%.
Higher revenue: the restaurant reports a significant increase in revenue.
Effective confirmations: the AI that confirms reservations achieves a 94% success rate in completed calls with guests.

“After implementing Townely's software, we sped up customer service by 30% and significantly increased our revenue.”

Modules

What La Maddalena uses.

Resources

Guides related to this story.

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See how others work.

Pub · WrocławPub Św. Jan: the whole system up and running in a few hoursAt this Wrocław pub, rolling out the whole system took a few hours, and the team liked the easy menu setup and the clear interface right away.Read the story Restaurant group · GdańskChleb i Wino: one reservation rhythm for several Gdańsk venuesRestaurants on Chmielna and Stągiewna streets, plus River Cruise Gdańsk. A daily reservation queue, tables matched on the floor plan, and a decline that suggests another time.Read the story

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